How can we help?
Find answers, contact support, or chat with our AI Concierge.
✨ Ask the AI Concierge🔄 Cancellations & Refunds
- •Free cancellation is available on most bookings up to 48 hours before check-in.
- •Refunds are processed within 5–10 business days to your original payment method.
- •To cancel a booking, go to My Bookings → select your booking → Cancel Booking.
- •For non-refundable bookings, please contact the property directly.
🛡️ Safety & Trust
- •All properties on Sabah Travel are verified by our team before listing.
- •Guest reviews are from verified stays only — we never publish unverified reviews.
- •Payments are processed securely through Stripe with 256-bit SSL encryption.
- •Your personal data is protected under our Privacy Policy and GDPR regulations.
💬 Contact Us
- •Email: [email protected] — we respond within 24 hours.
- •AI Concierge: Available 24/7 on the Concierge page for instant assistance.
- •For urgent booking issues, include your booking reference in your message.
- •For press and partnership enquiries, see our About Us page.
Frequently Asked Questions
How do I change my booking dates?
Contact the property directly or email [email protected] with your booking reference. Date changes are subject to availability and the property's policy.
Is my payment secure?
Yes. All payments are processed by Stripe, a PCI-DSS Level 1 certified provider. We never store your card details.
Can I book on behalf of someone else?
Yes. Enter the guest's details in the Guest Details section during checkout. The confirmation will be sent to the email address provided.
What do I do if there's a problem at the property?
Contact the property first. If the issue isn't resolved, email [email protected] within 24 hours of check-in and we'll mediate.
How does the AI Concierge work?
Our AI Concierge is powered by Claude (Anthropic). It can search properties, compare prices, answer travel questions, and make personalised recommendations based on your preferences.
Still need help?
Our team is here for you — or let the AI Concierge answer instantly.